RIYADH: Saudi Arabia’s airports are poised to witness enhanced passenger movement thanks to a groundbreaking digital initiative launched by the President of the General Authority of Civil Aviation (GACA).
Abdulaziz Al-Duailej inaugurated the project aimed at developing a novel system for managing and monitoring air travelers within the Kingdom, as reported by the Saudi Press Agency.
This initiative aligns with GACA’s mission to elevate the aviation sector in Saudi Arabia, ensuring it plays a pivotal role in enhancing the traveler experience, emphasized Al-Duailej. Furthermore, it underscores the authority’s commitment to prioritizing digital transformation to deliver top-tier services in line with global standards.
Building upon previous endeavors, such as the issuance of a travelers’ rights list aimed at elevating service levels, this project will encompass 27 airports across the Kingdom, showcasing its innovative approach, noted Abdulaziz bin Abdullah Al-Dahmash, GACA’s Executive Vice President for Quality and Passenger Experience.
Considered a pivotal program offering promising technical solutions to gauge traveler experiences, this initiative falls within the objectives of the National Aviation Strategy to enhance the journey of visitors at Saudi airports, highlighted Al-Dahmash.
The project will introduce an integrated passenger flow management and analysis system, featuring a dedicated dashboard for each airport, facilitating swift decision-making by executive leadership and enhancing operational efficiency, emphasized the Vice President.
Performance standards will encompass measuring passenger waiting times at various departure stages, including check-in, passport, and security procedures, as well as baggage retrieval and customs processes upon arrival.
Through this venture, the authority aims to automate waiting time measurement processes for 99 percent of passenger traffic, underscoring its commitment to continuous improvement and keeping pace with digital advancements, Al-Dahmash reiterated.
Emphasizing the guest-centric approach in the aviation industry, Al-Dahmash concluded that visitor experience remains the cornerstone and primary focus, positioning this initiative as a fundamental step towards enhancing the traveler journey.
In June, GACA released the draft economic regulations for airports on a survey platform from June 22 to July 20, aimed at bolstering efficiency, competitiveness, and passenger experience within Saudi Arabia’s aviation sector.
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