Abdulaziz Al-Duailej, the president of the General Authority of Civil Aviation (GACA), has launched a pioneering digital initiative to streamline passenger movement in Saudi Arabia’s airports, as reported by the Saudi Press Agency.
The initiative is part of GACA’s efforts to elevate the aviation industry in the Kingdom, aligning with its commitment to digital transformation and international service standards. It builds upon previous initiatives, including the establishment of travelers’ rights, aimed at enhancing service excellence.
The project will cover 27 airports nationwide and is hailed for its innovative approach, according to Abdulaziz bin Abdullah Al-Dahmash, the executive vice president for Quality and Passenger Experience at GACA. It is aligned with the objectives of the National Aviation Strategy to enhance the visitor experience at Saudi airports.
The initiative will introduce an integrated passenger flow management and analysis system, incorporating individual dashboards for each airport. This will streamline decision-making processes and enhance operational efficiency, particularly in measuring passenger wait times and improving various stages of departure and arrival procedures.
The aim is to automate the measurement of waiting times for 99 percent of passenger traffic, ensuring a seamless experience throughout the airport journey, emphasized Al-Dahmash. The project represents a crucial step in keeping pace with digital advancements and enhancing the traveler’s experience, underscoring the aviation industry’s commitment to prioritizing customer satisfaction.
Highlighting the significance of guest experience in the aviation sector, Al-Dahmash concluded that the initiative underscores GACA’s dedication to continuous improvement and adaptation to digital transformations.
In June, GACA initiated the draft economic regulations for airports, aiming to enhance efficiency, competitiveness, and passenger experience within the Saudi aviation sector. These regulations seek to support the industry’s growth while ensuring transparency and fairness for all stakeholders involved.
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